Hide Montagu

Important Information

Thank you for your interest with Hide Montagu. Upon acceptance of your reservation the following conditions are applicable:

Deposit
Confirmation of your reservation is upon receipt of your deposit. The balance of payment is due 30 days before arrival. There is no deposit payable, however damaged and/or breakages may be claimed if necessary.

Arrival time
This is regarded as between 14:00 and 17:00 (unless prior arrangement has been made).

Departure time
This is 10:00 (unless prior arrangement has been made).

The Deposit and Cancellation Policy
If booking directly with “us” (e.g. via an EFT to our bank account), and not via a third party platform such as Airbnb, NightsBridge, LekkerSlaap, etc., our policy is as follows:
More than 30 days before stay date: 100% is payable, and fully refundable.
Less than 30 days before stay date: 100% is payable, and 0% refundable.
No cancellations or changes to bookings for December/January and school holidays after 1 September
Full payment for December/January school holidays is required by 1 September.
Late arrivals or early departures will not be refunded.
All cancellations must be in writing in an email directly to us.
We reserve the right to cancel any booking where payment has not been made within the time specified, and we are allowed to use the deposit to recover the cost of the loss of income should guests not pay the balance of their booking on the due dates stipulated above.

Guests
Accommodation is provided for 4 guests.
Management must be notified should any day or night–visitors enter the Le Domaine Eco Reserve gates and make use of the accommodation or estate facilities. Any day-visitors must depart before 22:00.

Safety & Security
Hide Montagu celebrates the fact that there is very little crime in the area. However, we cannot accept responsibility for the safety or security of personal property such as cameras, laptops, jewellery etc. This is for the tenant’s own insurance.
We are not responsible for any injury to guests or theft of their property.

Rules
Sound levels are to be maintained within an acceptable level, with a music-off policy after 22:00 to respect the other residents and tenants on the estate. The area is in in a nature reserve which is conducive to peace and relaxation and we trust that you respect this request and consider neighbours and other guests at accommodation facilities in the vicinity. This house is not a party venue as we respect our neighbours, If you wish to book for a party please advise.
Children must be supervised at all times, whether whilst swimming or not. We are not responsible for their safety or supervision. We also expect that you will supervise children in terms of respecting the establishment’s furniture, fittings and all aspects of the entertainment area.
Any breakages, damages or removal of contents of the property shall be for your expense. If necessary, please notify us on departure of your awareness of any aforementioned irregularities or malfunctioning equipment that you may have used.
No smoking is permitted inside the house. If you smoke inside the house you will be charged a R1500 cleaning fee in respect of curtain and furniture cleaning costs, etc.
The pool is on an automatic system. Do not to tamper with the pool pump and pool equipment.
No motorised sport or craft are allowed on the Montagu Dam, however we do have a two person fishing kayak available for your use at no charge.
Unfortunately, no non-resident pets are allowed at the accommodation since this is the policy of the Le Domaine Eco Reserve